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Can you recall a time of conflict with a coworker?

Can you recall a time you disagreed with someone?

Tell me about a time you disagreed with your Manager.

Situation:

  • As a team lead, I sometimes have differing opinion than my manager
  • My manager used to be a team lead, so he sometimes feel that know know the best way to deal with the issue
  • My manager's approach is usually all sticks rather than carrots

Problem:

  • My manager wanted my team to always be responsive on Slack - somesort like a call center
  • But I believe engineers need to focus, away from distractions
  • Being always on Slack is a distraction
  • Distractions and partial focus would lead to suboptimal work

Solution:

  • I sat down and meet my manager on a resolution
  • I told him we need the engineers focus on their work with fewer distractions
  • But he insisted that we should be reachable at all times
  • I suggested that the "on-call" person of the week can take on the role of runner. That means if the dev team has unnplanned work, and when they ping my team on slack, the on-call person will respond
  • I also suggested that the engineers use the focus emoji to let others know that they are in focus mode
  • My manager was willing to compromise to that idea

Impact:

  • As an impact, with fewer distractions, my team felt they were much more productive
  • Their code reviews show fewer errors

Lesson:

  • I told my manager that I have to learn and grow from my own experience
  • I need to make my own mistakes and learn from them
  • I should be able to experiment new ways and see what works or not
  • The key here is to present your case from a logiacal perspective, do not let emotions or ego get in the way
  • When I become a manager someday, I will in return let him or her try their own concepts/theories

Key Takeaways - individual conflict:

  • Study the problem and collect all available information
  • Defining the problem: defining and clarifying all positions (What's my manager's position & my position)
  • Sharing the information: making the information available to all
  • Developing the action plan: getting commitment
  • Implementing the work: taking action on the plan
  • Following up: obtaining feedback on the implementation for the action plan

Team conflict - between teams

  • Study the problem and collect all available information
  • Defining the problem: defining and clarifying all positions (What's my manager's position & my position)
  • Sharing the information: making the information available to all
  • Setting the appropriate priorities: developing working timelines
  • Organizing the group: forming cross-functional problem-solving groups
  • Developing the action plan: getting commitment
  • Implementing the work: taking action on the plan
  • Following up: obtaining feedback on the implementation for the action plan

Thing to keep in mind while dealing with confrontation

  • Pausing and thinking before reacting
  • Building trust -Trying to understand the conflict motives
  • Keeping the meeting under control
  • Listening to all involved parties
  • Maintaining a give-and-take attitude
  • Being willing to say when you were wrong
  • Not acting as a superman and leveling the discussion only once in a while